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OUR POLICIES

At Salon on the Avenue, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Hair Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

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  • CANCELLATIONS : To best serve our clients + our staff, we ask for a minimum 24 hour notice via telephone to cancel or change any appointment. Cancellations on short notice prohibit other clients from being able to fill that slot. To ensure our cancellation policy is upheld, we may require a credit card to book an appointment. 

CANCELLATIONS MADE WITH LESS THAN A 24 HOUR NOTICE MAY BE SUBJECT TO A CHARGE OF 50% OF THE BOOKED APPOINTMENT VALUE.

  • NO SHOWS : Out of respect for our stylists, please cancel or reschedule you appointment rather than no showing. To ensure our no show policy is upheld, we may require a credit card to book an appointment.

​ IF YOU FORGET OR DO NOT SHOW UP FOR YOUR SCHEDULED APPOINTMENT(S), YOU MAY BE CHARGED FOR THE FULL AMOUNT OF THE SERVICE(S) SCHEDULED. 

  • TARDINESS : We will always do everything possible to accommodate you if you're running behind, stuck in traffic or an emergency comes up! However, your tardiness can affect the remainder of our teams' day by delaying them for their next clients. We generally allow a 10-15 minute grace period. After that time, if we haven't heard from you, you may be considered a "no show." If you are able to make it in time for your entire service to be completed, we will do everything we can to ensure we accommodate you with the time we have available. If not, we may need to reschedule your appointment.

PLEASE, ALWAYS CALL IF YOU EVEN THINK YOU MIGHT BE LATE; WE'D RATHER KNOW AS EARLY AS POSSIBLE!​

  • CARD ON FILE : If we do ask for your card to be put on file, all information will be kept confidential. It will only be used to implement our cancellation + no show policies if needed.

Policies: Policies
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